Welcome to The Custom Hub. By placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully before proceeding with any purchase.
1. Products & Customization
- All products are custom-made as per the specifications shared by the customer.
- Clients are responsible for providing accurate artwork, spelling, logos, and colors for customization.
- Once customization is approved and finalized, no further edits can be made.
2. Order Confirmation
- Orders are confirmed only upon receipt of 50% advance payment.
- Balance 50% is due before dispatch or as per mutually agreed terms (in writing).
- No production or customization will begin without a formal confirmation and payment.
3. Pricing & Payments
- All prices are quoted in INR unless mentioned otherwise.
- Any applicable GST, shipping charges, or additional fees will be clearly communicated.
- Accepted modes of payment: Bank Transfer, UPI, or other mutually agreed options.
4. Shipping & Delivery
- Estimated delivery timelines will be shared during order confirmation.
- The Custom Hub is not liable for courier delays, strikes, or unforeseen delivery issues.
- Once shipped, customers will receive a tracking number for their reference.
5. Returns & Refunds
- As all products are custom-made, returns or refunds are not accepted unless:
- The item is defective or damaged in transit.
- There is a manufacturing error on our part.
- Claims must be raised within 48 hours of delivery along with images or proof.
6. Intellectual Property
- Customers are responsible for ensuring they have the right to use any logos, artwork, or content provided for customization.
- We reserve the right to decline any orders with offensive, copyrighted, or inappropriate content.
7. Product Variations
- Slight variations in color, size, or placement may occur due to printing and production limitations.
- Such variations will not be considered defects if they fall within reasonable industry standards.
8. Cancellation Policy
- Orders once confirmed and in production cannot be canceled.
- In case of urgent cancellations, only non-production-related expenses may be refunded, subject to approval.
9. Usage of Customer Logos
- The Custom Hub may use images of completed orders (with logos/designs) for portfolio or marketing purposes unless explicitly requested not to by the client in writing.
10. Governing Law
- These terms are governed by the laws of India, and any disputes will be resolved under the jurisdiction of the courts in [Insert City, e.g., Mumbai or Bengaluru].
11. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us at:
📞 +91 9136 036 501
🕘 Mon–Sat | 10:00 AM – 7:00 PM